Join our award-winning team at First Federal Community Bank! At First Federal Community Bank, our mission is to empower the financial well-being of our community one person at a time. Since 1898, we have grown from one single location to serving multiple communities across Holmes, Tuscarawas and Stark Counties, with locations in New Philadelphia, Dover, Sugarcreek, Berlin, Mt. Hope, Canton and Uhrichsville. We're proud of be recognized as being Great Place to Work Certified every year since 2019 and being a Top 200 Community Banks by American Banker magazine for eight consecutive years. These achievements are possible because of our talented and ambitious team members who share our passion for delivering exceptional customer service and community involvement. If you are looking for a career where you can grow, make a difference, and be a part of something truly special, and you meet the qualifications listed below, we invite you to apply.
This is a full-time opportunity to lead our Berlin Financial Center as the Financial Center Manager, conveniently located near the intersection of Route 62 and Route 30 in the heart of Berlin, Ohio.
Position Name: Financial Center Manager (Branch Manager)
Supervisor Name: VP Retail & Branch Administration
FLSA Classification: Exempt
Status: Full-Time
Location: First Federal Community Bank, Berlin Financial Center - 4737 US 62, Berlin, OH 44610
Banking is about people and our team is comprised of some of the best!
JOB SUMMARY:
As a trusted advisor, you educate customers on solutions to their financial needs, promote First Federal products and services, and develop relationships with current and potential customers through engaging interactions.
You create value in each individual customer relationship with First Federal Community Bank and demonstrate to non-customers the reasons First Federal is the premiere financial services provider.
You project a positive image of First Federal by actively participating in organizations and community events leading to growth of our Financial Centers while demonstrating our commitment to Invest In Our Community.
As a leader, you empower your team to provide memorable customer experiences through active coaching, collaboration and celebrating successes. You foster opportunities for ongoing professional development and are committed to your team’s success.
CORE COMPETENCIES:
Leadership/Change Agent Continual Improvement
Mentoring & Coaching Strategic Thinking
Professional Development Resource Management
Relationship Management Interpersonal Communication
Decision-Making Planning & Organizing
Customer Service Detail Oriented
Delegation Prioritization
Performance Management Business Development
SPECIFIC RESPONSIBILITIES:
- Serves our internal and external customers in a professional manner:
- Adheres to the First Federal Way – Customer Experience
- Follows the First Federal World Class Leadership guide to the Employee Experience
- Attends to the needs of existing and prospective customers. Ensures customer concerns are addressed in a timely manner
- Actively leads the Financial Center team to success:
- Implements and explains bank initiatives, programs, policies, procedures and goals
- Schedules and supervises the team’s workflow and approves days off for office efficiency
- Establishes regular coaching meetings (both 1:1 and in groups) and performance evaluation opportunities, including discipline with each team member to review goals and highlight further professional development.
- Holds weekly Customer Service Reset meetings with team
- Ensures team members utilize the chain of command
- Completes customer transactions and can perform all duties of a customer relationship associate
- Responsible for operations of the financial center including:
- Assists and advises team members regarding consumer lending, new accounts, transactions and customer service activities
- Demonstrates an ability to adapt to changing business needs and deadlines with enthusiasm
- Committed to accuracy, punctuality and preparedness
- Demonstrates problem-solving, strong business development skills and complies with industry regulations/applicable laws
- Accepts consumer loan applications, including personal loans, vehicle loans and home equity lines of credit. Communicates effectively with third party vendors for information
- Ensures a safe and secure work environment
- Available as the branch contact for safety and security of the Financial Center
- Completes required audits (drawers, vault, ATM), in a specific timeframe
- Provides data for audits as needed
- Ensures electronic file storage is accurate and complete
- Maintains financial center facility including any vendor contacts (winter maintenance, alarms, technology, supplies, ATM, etc.)
- Collaborates with Training Department for ongoing staff training and development
- Maintains communications between the center and management by preparing and/or approving daily, weekly, and month-end reports regarding operations, security and productivity
- Attends and actively participates in financial center management meetings
- Actively participates in ongoing, personal professional development
- Provides and maintains a professional business appropriate atmosphere (integrity, ethics, and professionalism) within the financial center. Sets example with personal professional appearance and should be viewed by their peers as a leader
- Manages upward and keeps higher levels of management informed of key issues and situations in a timely manner
- Continues to work toward greater understanding and performance in their area of responsibility
- Responsible for financial center growth opportunities including:
- Meets financial center goals and growth expectations
- Demonstrates knowledge of all products and services to actively refer customers to mortgage lending, commercial lending and cash management departments to complement/strengthen their banking relationship
- Actively takes part in community events and organizations. Represents the Bank in the community and makes an effort to serve on community-related committees and organizations. Represents themselves in a positive and professional manner while visible in the community both in the workplace and while off-duty
- Supports and participates in Bank sponsored events and are willing to put in extra time and effort needed to do so
- Assists in the implementation of new products or programs to ensure exceptional customer service
- Trains and motivates team members to cross-promote products and services
- Establishes and ensures a trustworthy and confidential relationship with customers
- Works 1:1 with customers and potential customers
- Performs other various duties as requested.
QUALIFICATIONS: - High school diploma or equivalent.
- Education or experience commensurate with the above-described duties.
- Background in bank operating policies and procedures, banking regulations, relationship management, business development, customer service, employee development and business acumen
- Strong computer skills including Windows and Microsoft Office software
WHY CHOOSE FIRST FEDERAL COMMUNITY BANK?
- Consistent Schedule: Enjoy the benefits of a fixed schedule, allowing you to plan your life without the unpredictability of rotating shifts.
- Weekends: We are only open a half day on Saturdays and always closed on Sundays, giving you more time with family and personal activities.
- Holidays: You will have up to 11 paid holidays, so you can enjoy the holidays off with family and friends.
- Paid time Off: Generous amount of paid time off available to you after 90 days of employment. We also pay you to volunteer to support non-profit organizations important to you!
- Professional Growth: Benefit from a dedicated training department at our Dover headquarters and on-the-job-skill-building opportunities.
- Benefits: Medical, Dental, and Vision Insurance, * Employer Health Savings Account (HSA) Contributions*, 401k Program with Employer Match and Safe Harbor Contributions*, Group Life Insurance*, Group Disability Insurance*, Employee Assistant Program (EAP) with free access to mental health resources
- Great Place to Work Perks: Birthday and milestone recognition, annual wellness fair, and access to our on-site fitness center in Dover.
*Plan and/or benefit eligibility requirements apply
FOLLOW & CONNECT WITH US:
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https://www.linkedin.com/company/first-federal-community-bank-oh/ First Federal Community Bank is an equal employment opportunity employer. |
