Billing Supervisor

Billing supervisor is responsible for overseeing the billing process and member rate and meter analysis.

Essential Duties and Responsibilities

• Oversee and manage 2-cycle billing operations, rate administration, and billing systems to ensure accurate billing, operational efficiency, compliance, and effective member account administration and service delivery.

   * Overseeing automatic payment agreements and transactions as well as balance daily billing transactions through various sources including electronic payments.

   *  Manages non-payment accounts with third party collection agency and semi-annual bad debt processing.

• Expert in NISC software – Customer Service - to manage member accounts effectively and optimize billing processes as well as member front end services including mobile app, meter data systems and communications systems.
  
  
• Design and implement workflows to support effective member account administration and service delivery.
  
  
  • Support member services staff to maintain exceptional member service and continuous process improvement.
    
    
  • Monitor billing performance, monthly financial reporting, and operational metrics to support organizational goals and strategic decision-making.
    
    
  • Manage and process all field service orders. (new service, equipment change out, succession, etc.)
    
    
  • Conduct utility rate and Cost-of-Service analysis to support financial objectives and rate planning initiatives.
    
    
  • Ensure the integrity, accuracy, confidentiality, and security of member and billing data within all applicable systems.
    
    
  • Collaborate with leadership and internal departments to support budgeting, financial planning, and operational initiatives.
    
    
  • Maintain compliance with applicable organizational policies and industry standards related to utility billing and rate administration.
    
    
  • Performs other related duties as assigned

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  Required Knowledge/Skills/Abilities: 

  • Knowledge:
    • Knowledge of utility billing requirements and industry standards preferred.
    • Knowledge of cooperative management principles, financial analysis practices, and customer service operations.
  • Skills
    • Strong analytical and problem-solving skills.
    • Excellent communication and interpersonal skills.
    • Strong attention to detail and organizational abilities.
  • Abilities
    • Proficient with Microsoft Office Suite or related software.
    • Valid driver’s license
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