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Customer Relationship Associate (Teller)


Position: Customer Relationship Associate (Teller) 
FLSA Classification: Non-exempt
Status: Full-Time OR Part-Time positions available - Hours between Monday-Thursday 7:30a-4:30p, Friday 7:30-5:30 and Saturday 7:30a-noon.
Location: First Federal Community Bank: 7789 County Rd. 77, Mt. Hope, OH 44660

Banking is about people and our team is comprised of some of the best!

JOB SUMMARY:
As the first face many of our customers see, you create the first impression of who we are and what we believe.  You provide memorable customer experiences and service that affirm they are our first priority!
You educate customers on solutions for all their financial needs, promote First Federal products and services, and develop relationships with current and potential customers through engaging interactions, in addition to handling personal transactions.

You embrace opportunities for ongoing professional development.  Your attention to detail and collaboration makes you an important member of the First Federal team.

You create value in each customer relationship with First Federal Community Bank and demonstrate to non-customers the reasons First Federal is the premiere financial services provider.
Your active participation in organizations and community events demonstrates First Federal’s commitment to Invest in Our Community.

CORE COMPETENCIES:
Teamwork                                                                  Continual Improvement
Customer Focused                                                    Confidentiality
Adaptable                                                                  Accuracy
Relationship Development                                        Resourceful
Decision-Making                                                       Interpersonal Communication

SPECIFIC RESPONSIBILITIES:
  • Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer system.
  • Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
  • Receives loan payments and ensures the payment has been processed correctly in the computer system.
  • Performs a variety of maintenance transactions, such as account holds, stop payments, savings bond transactions and address changes.
  • Balances cash drawer at end of shift and reports any discrepancies to supervisor as necessary.
  • Answers basic debit card and internet banking questions.
  • Demonstrates knowledge of all financial services to promote and cross-sell bank products and services.
  • Answers phones and responds promptly and effectively to inquiries.
  • Effectively utilizes Learning & Development tools and resources.
  • Ensures the teller station is properly stocked with forms, supplies, etc.
  • Reports issues with the computer system and other equipment used at the teller station.
  • Understands the importance of and follows bank policies and procedures.
  • Handles confidential information and documents to ensure customer privacy.
  • Demonstrates accuracy, punctuality, and preparedness.  
  • Demonstrates problem-solving skills.
  • Attends to the needs of existing and prospective customers. Ensures customer concerns are addressed in a timely manner.
  • Adheres to high ethical standards and complies with industry regulations/applicable laws.
  • Demonstrates an ability to adapt to changing business needs and deadlines with enthusiasm.  
  • Models a high level of integrity and professionalism.
  • Actively participates in ongoing, personal professional development.
  • Actively participates in organizations and community events.
  • Performs other various duties as requested.

QUALIFICATIONS:
  • High school diploma or equivalent.
  • Good computer skills and interpersonal communication skills.
  • Ability to operate office equipment, including computer, calculator, copier/fax and scanner equipment.
  • Basic knowledge of debits and credits.
  • Ability to multi-task and adapt to change.

WE INVEST IN OUR TEAM:
  • Dedicated training department committed to your learning and development. 
  • On the job training for further skill building
  • Medical, Dental, and Vision Insurance*
  • Employer Health Savings Account (HSA) Contributions*
  • 401k Program with Employer Match and Safe Harbor Contributions*
  • Paid holidays
  • Paid time off (PTO)
  • Paid volunteer time off to support organizations important to you
  • Group Life Insurance*
  • Group Disability Insurance*
  • Birthday recognition
  • Milestone anniversary recognition 
  • Annual wellness fair
  • On-site fitness center (at North Dover location)
*Plan and/or benefit eligibility requirements apply

Follow us:
https://www.facebook.com/firstfederalcommunitybank/
https://www.instagram.com/firstfederalcommunitybank/
https://www.linkedin.com/company/first-federal-community-bank-oh/

First Federal Community Bank is an Equal Employment Opportunity Employer

Additional Info

Job Type : Full-Time

Education Level : High School

Experience Level : Entry Level

Job Function : Customer Service

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